Frequently Asked Questions BY Walmart Vendors

If Supplier is brand new with no Wal-Mart or Sam’s Club supplier number how do I apply to become a Supplier and get an approved supplier number?

Once the questionnaire is submitted the Supplier cannot view anything until the buyer either rejects the questionnaire and/or initiates the supplier agreement. The Supplier will know the questionnaire has been received by Supplier Development IF the supplier receives an e-mail from RL (Retail Link) within 24 hours or less of submission. This e-mail gives the supplier their userid and password (#4) for access to retail link if the supplier agreement is granted/initiated. (E-mail not received- questionnaire not received) Once the questionnaire is reviewed by the Buyer- the Supplier will receive an e-mail message either rejecting or initiating the supplier agreement.

What is a Dun & Bradstreet?

A. D&B (Supplier Evaluation Report ­ SER) is a financial report that is given by “Dun & Bradstreet” to the requesting supplier company showing their Risk Rating of 1 ­ 9 and other information concerning the requesting company. This report (SER) is required to be purchased by the supplier in order to process the questionnaire to Wal-Mart/Sam’s Club Supplier needs to contact D&B in their local area to give information for this report (SER) to be established before filling out the questionnaire. D&B will ask questions and a fee will be charged by D&B to establish this report (SER). When filling out the On-line questionnaire for WM or Sam’s, the screen will request your credit card number, which will enable you to purchase the Supplier Evaluation Report for $75 ­ The SER will attach to the questionnaire for submission to Wal-Mart/ Sam’s Club. If this report is not available/or does not attach -the questionnaire will not process.

What is the status of my questionnaire?

Once the questionnaire is submitted the Supplier cannot view anything until the buyer either rejects the questionnaire and/or initiates the supplier agreement. The Supplier will know the questionnaire has been received by Supplier Development IF the supplier receives an e-mail from RL (Retail Link) within 24 hours or less of submission. This e-mail gives the supplier their userid and password (#4) for access to retail link if the supplier agreement is granted/initiated. (E-mail not received- questionnaire not received) Once the questionnaire is reviewed by the Buyer- the Supplier will receive an e-mail message either rejecting or initiating the supplier agreement.

What is a Userid and Password?

A new supplier will receive an e-mail from RL (retail link) giving them a userid and password that will be used to access the supplier agreement in retail link if supplier agreement is initiated.

Existing Supplier needing New Dept/Sequence Number

How do I get a New Department/Sequence number?

Two Options:

A. Supplier with an existing supplier number will go into Retail Link using their Userid and password (6# and #7)­ will click on Merchandising tab, then On-line supplier agreement, then NEW QUESTIONNAIRE and will fill out questionnaire. The supplier will purchase the D&B- (SER) (if systems asks supplier to do so) and then clicks on submit.

B. Buyer sends the Supplier a New Dept/Seq Questionnaire, which the supplier may access from the on-line agreement Home Page. Click on NEW DEPT/SEQ and complete the questionnaire. Update/submit.

Process may be started by either option above.

What is a Userid and Password?

A. Userid and password is required for a Supplier to be able to access Wal-Mart’s/Sam’s Club’s computer information system called Retail Link. Retail Link is used to get reports regarding the sales of products, complete the on-line supplier agreement, and obtain information about how to do business with our company. This information helps the Supplier and buyer to better manager sales, inventory, and enables both parties to communicate effectively.

How do I get a Userid and Password?

A. Supplier should call Retail Link Hotline 479-273-8888 and follow prompts.

Renewal Agreement Process

How is a renewal agreement started?

.A renewal agreement may only be accessed by the Supplier when the buyer initiates the desired supplier agreement by department and sequence number under the Upcoming Renewal Agreements heading. Only the supplier can make changes to the supplier Agreement.

Status Questions

What is the status of my supplier agreement?

Suppliers can review the status of their supplier agreement once they have signed the agreement (by hitting the ACCEPT button at the end of the supplier agreement) and it has moved into Pending Agreement on Retail Link’s Home Page.

Go into Pending Agreement ­ under View Approval Status ­ If any of the approval groups are on HOLD, click on name of department and view reason for Hold and what needs to be done to fix the agreement.

After Fixing error ­ click on ACCEPT button to approve corrections. Agreement will move forward in the approval process.

How do I get back into the supplier agreement to make a correction?

A. Supplier will go into Retail Link ­ Merchandising ­ On-line supplier agreement- Pending Agreement ­ clicks on ‘No Number Assigned’ or ‘the number’ in the first column. -Read, – then click on accept, click on OK, supplier agreement will appear and changes may be made.

After changes are complete-Click on the ACCEPT button at the end of the supplier agreement to accept your changes. (If Accept is not clicked the on -line process cannot continue.)

The buyer may see the changes as soon as the supplier hits the accept button by clicking on the refresh button.

B. An Agreement should not be REJECTED if only a change is needed ( if rejected at this point, the supplier agreement will have to be started over from the beginning) .

Procedure: Buyer calls Supplier and requests changes,

Supplier makes change — hits ACCEPT button making changes complete.

Buyer views change by clicking on the REFRESH button.

The supplier agreement goes back to the Approval Group the change affected and the change is approved, process continues, and supplier agreement is complete when number is seen in CURRENT AGREEMENTS.

What does Pending, Hold, and Approval mean in the View Approval Status?

A. PENDING means the approving department has not yet looked at the agreement. If pending status remains for more than 48 hours, supplier should call their Buyer and request the buyer to find out why that department has not processed the agreement.

HOLD means there is something wrong with the way the agreement has been filled out and the supplier should click on the name of the department and read the reason for the hold status. Supplier should ‘fix’ the error and click on ACCEPT at the end of the supplier agreement to accept the changes.

APPROVED means the approval department has approved the agreement.

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